Privacy Policy

1. Who We Are

HeritageNE is an online retail store based in Dhakuakhana, Lakhimpur, Assam, India (PIN: 787055). We sell authentic handcrafted products directly sourced from artisan communities across Northeast India. Our website is www.heritagene.com.

For any privacy-related concerns, you can reach us at info@HeritageNE.com or call us at +91 8638875323 (Mon–Sat, 10am–6pm IST).

2. What Information We Collect

When you browse or purchase from our store, we may collect:

• Personal Identification: Name, email address, phone number
• Delivery Information: Shipping address, city, state, PIN code
• Payment Information: We do not store card or UPI details. Payment is processed securely by our payment gateway partners (Razorpay / similar). For COD/Partial COD orders, we record the advance payment amount only.
• Order History: Products purchased, order status, and communication history
• Usage Data: Pages visited, browser type, device type, IP address, and time spent on site (collected via Google Analytics)
• Communications: Messages sent through our contact form or email

3. How We Use Your Information

We use your data solely for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations, tracking updates, and delivery notifications
• Responding to customer service inquiries
• Improving our website experience and product offerings
• Sending marketing emails or offers (only if you have opted in via our newsletter subscription — you can unsubscribe at any time)
• Complying with legal and regulatory requirements

We will never sell, rent, or trade your personal data to third parties for their own marketing purposes.

4. Who We Share Your Data With

We only share your information with trusted service providers necessary to operate our business:

• Logistics / Courier Partners: Your name, phone, and delivery address are shared with our shipping carriers to deliver your order.
• Payment Gateway: Your payment is processed by a secure third-party gateway. We do not receive or store your full card or UPI credentials.
• Google Analytics: We use Google Analytics to understand site traffic. This data is anonymised and governed by Google's Privacy Policy.

All partners are contractually required to protect your data and use it only for the specified purpose.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the cart and checkout to function
• Analytics cookies: Google Analytics tracks aggregate, anonymised usage data to help us understand how visitors use the site

You can disable cookies in your browser settings, though this may affect some functionality.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to fulfil orders and resolve disputes. Order records are retained for a minimum of 3 years to comply with applicable tax and accounting regulations in India.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data (subject to legal retention obligations)
• Opt-out: Unsubscribe from marketing emails at any time using the unsubscribe link

To exercise any of these rights, contact us at info@HeritageNE.com.

8. Security

We implement industry-standard security measures including HTTPS encryption and secure payment processing to protect your data. While no system is 100% secure, we take all reasonable precautions to prevent unauthorised access.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.